30-Day Money Back Guarantee
We want you to feel genuinely happy with every piece. If something isn't quite right, reach out within 30 days of receiving your order and let us know what happened. Every message is read carefully by our team, and we'll be back in touch as soon as we can.
See Why They Love Willow & Mae
Frequently Asked questions
How can I track my order?
Keeping an eye on your order is easy, and we've made sure of that. Head to our "Track Your Order" page and enter your Order Number and Email/Phone Number to see exactly where things stand, updated in real time. We'll also send you email updates along the way, from the moment it leaves our hands to the moment it arrives at yours, so you're never left wondering what's happening.
Do you offer free shipping?
Yes, we believe free shipping should be part of every order, not an extra cost. Every parcel is sent with Australia Post and comes with tracking, so you'll always know where it is.
What payment methods do you accept?
You can pay safely and securely using Credit Card, Apple Pay or Google Pay. All payments are fully encrypted and protected, so you can shop with complete peace of mind.
Can I return the item(s) if I don’t like them?
Absolutely. We want you to feel genuinely happy with your purchase, so if something isn't quite right, simply reach out to our team within 30 days of receiving your order and let us know what's going on. We'll take it from there and find the best way forward together.
Will I receive a confirmation email after placing an order?
Yes, as soon as your order is placed, a confirmation email will be sent straight to your inbox. If you don't see it within a few minutes, please check your spam or junk folder. Still can't find it? Feel free to reach out to our friendly customer service team and we'll be happy to help you right away.
Australian Based Company
We're proudly Australian, based right here and serving women across the country with genuine care since 2010.
Free Shipping
Every order ships free, with Track & Trace delivery straight to your door, anywhere in Australia.
30-Day Return Guarantee
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payment
You can pay quickly and securely using Credit Card, Apple Pay or Google Pay, whatever suits you best.