A Melbourne Promise
We want you to feel genuinely happy with every piece you choose from us. If something isn't quite right once it arrives, we'd love for you to reach out within 30 days of receiving your order and simply let us know what happened. Every message is read carefully by our team, and we'll be back in touch with the next steps as soon as we can.
STYLE IT TOGETHER — EXTRA 10% OFF
See Why They Love Willow & Mae
I was a little unsure about ordering online, but the shipping was so fast and this sweater keeps me lovely and warm. Honestly beautiful quality for the price, I'd order again in a heartbeat.
I wasn't expecting much given the sale price, but the quality completely surprised me, and the delivery was so fast too. Already looking forward to my next order.
I was a bit nervous about changing my order after placing it, but their customer service put me completely at ease. Changed the colour of my dress with zero hassle, wonderful team.
I was worried it might take a while to arrive, but my parcel showed up beautifully packaged and even quicker than expected. Exactly what I was hoping for, couldn't be happier.
I was nervous about ordering the wrong size, but the exchange was so simple when I needed a different one. Such a lovely, easy team to deal with, made the whole experience stress-free.
The moment I opened the package, I could feel the quality straight away. So soft, elegant, and true to size, exactly as described.I always worry a bit about quality when ordering knitwear online, but the moment I opened the package I could feel it was the real deal. Soft, elegant, and true to size, no surprises.
I hesitated before ordering, but I'm so glad I did. It arrived quickly, beautifully packaged, and the dress is comfortable and exactly what I'd been searching for. Love it.
I've ordered from a few places online and this was by far the best experience. Lovely from start to finish, beautiful packaging, and a piece I know I'll wear all the time. Highly recommend.
Frequently Asked questions
How can I track my order?
Keeping an eye on your order is easy, and we've made sure of that. Head to our "Track Your Order" page and enter your Order Number and Email/Phone Number to see exactly where things stand, updated in real time. We'll also send you email updates along the way, from the moment it leaves our hands to the moment it arrives at yours, so you're never left wondering what's happening.
Do you offer free shipping?
Yes, we believe free shipping should be part of every order, not an extra cost. Every parcel is sent with Australia Post and comes with tracking, so you'll always know where it is.
What payment methods do you accept?
We accept Credit Card, PayPal, Apple Pay, Google Pay and Shop Pay, so you can choose whichever feels easiest for you. Every payment is fully encrypted and protected, giving you complete peace of mind.
Can I return the item(s) if I don’t like them?
Absolutely. We want you to feel genuinely happy with your purchase, so if something isn't quite right, simply reach out to our team within 30 days of receiving your order and let us know what's going on. We'll take it from there and find the best way forward together.
Will I receive a confirmation email after placing an order?
Yes, as soon as your order is placed, a confirmation email will be sent straight to your inbox. If you don't see it within a few minutes, please check your spam or junk folder. Still can't find it? Feel free to reach out to our friendly customer service team and we'll be happy to help you right away.
Australian Based Company
We're proudly Australian, based right here and serving women across the country with genuine care since 2010.
Free Shipping
Every order ships free, with Track & Trace delivery straight to your door, anywhere in Australia.
30-Day Return Guarantee
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payment
You can pay quickly and securely using Credit Card, PayPal, Apple Pay, Google Pay or Shop Pay, whatever suits you best.